Ordering and Product Availability:


▪ Our turn-around time for processing orders is normally about 2-7 business days. If we are out of stock on a particular item, additional time may be required and we will notify you. Additional time may also be required on orders placed in the months of May due to graduation season and in November and December. If you need a rush order, we will do our best to accommodate your request. Simply make a note to us under the “special notes and instructions” section or call us at (512) 346-4602.


Shipping Policy:

▪ All items are shipped via Priority Mail by the United States Postal Service. If you prefer to have your order shipped Express mail or Over-night, or by UPS or Fed-X, make a note to us in the “special notes and instructions” section. We will email you to let you know the additional shipping charges required. Customers will be responsible for duty or other fees associated with international shipments. The following rates apply per address:

$25 and under: $6.00
$25.01 - $40.00: $6.50
$40.01 - $55.00: $7.00
$55.01 - $70.00: $7.50
$70.01 - $85.00: $8.00
$85.01 - $100.00: $8.50
$100.01 - $200.00: $10.00
$200.01 - $500.00: $15.00

▪ If you are ordering a gift item, please complete the box on the order form entitled “message for gift card.” We wrap all gift items in white tissue paper and include a You Name It Creations seal.

▪ Note: If you are ordering gifts for more than one person, you must place a separate order for each person. This system only allows for one shipping address per order.

▪ If you prefer to pick up your item at our location in Austin, Texas, simply click on the “pick up” window at checkout. We will notify you when your order is ready and give you directions.


Return Policy:

▪ You Name It Creations guarantees the quality of all the products we sell and monogram. It is the customer’s responsibility to enter the correct spelling and or initials for items to be monogrammed. Personalized items are which are misspelled are non-refundable or exchangeable. Please DOUBLE-CHECK your order for accuracy. If the mistake is on our part, we will replace the product at no charge to you. All applicable return requests must be made within fourteen (14) days from the date of purchase. Please contact us if you need to make an authorized return. We can be reached at (512) 346-4602 or by email.

▪ Should you need to cancel an order that has been placed, please call us immediately. Once the order has been sewn, the item is non-returnable and non-exchangeable.

Notes on Monogramming:

▪ You Name It Creations will match the embroidery thread color according to the item being monogrammed. Please realize that we have many different shades of each color. We will use our best judgment in selecting the appropriate thread for the items we sell. On several items you are given the choice of primary colors, jewel tone colors or pastels. For primary colors, we use red, royal blue, kelly green, yellow, and orange. For jewel tone colors, we use purple, hot pink, yellow, lime green and turquoise blue. For pastels we use baby blue, baby pink, mint green, pale yellow and lavender. If you have a very specific request on thread color, please indicate it in the “notes and special instructions” box when placing your order.

▪ We will adjust the size of the monogram and design to the item being sewn. If you have a very specific request on the size of your monogram, please indicate it in the “notes and special instructions” box when placing your order.

▪ In addition to the items on this website, we also offer monogramming on your personal items. Our standard charge is $9 per item for name or initials and $14 for name and a design. Discounts may apply on some items. If you have personal items you wish to monogram, please call us at (512) 346-4602 or email us to set up a time to drop off. You can also ship your items to us at: You Name It Creations, 5903 Rising Hills Drive, Austin, TX 78759.